How can I order:
1. Visit our home page and select your desired category.
2. Click on an item to see its details.
3. Choose your preferred color and size and then click "Add to Cart".
4. Access your cart by clicking the cart icon.
5. Review your order and then click "Proceed to Checkout".
6. Fill in the required information.
7. Continue to the payment method.
8. Congratulations, your order has been successfully placed!
Refunds and cancellations:
How can I change the currency:
To view product prices in your currency, use our currency converter located at the bottom right of each screen. However, please note that payment transactions are made in US dollars.
How can I choose the right size for clothing/footwear:
Our items are available in US sizes. We strongly recommend that you refer to our size chart to ensure you order the correct size. Please keep in mind that some items may have varying sizes or measurements depending on the manufacturer.
Note: Our clothes strictly follow the size chart provided. In some cases, the size of the tag on the garment may be different from the size you selected. Rest assured, we will only send clothes that match the data you have selected (eg bust/waist measurements).
About shipping:
We offer worldwide shipping.
Orders are usually processed within 1-4 business days.
Shipping costs are calculated during checkout based on the destination:
$5.95 for all domestic orders
$7.95 for international orders
Orders are usually shipped within 7-15 business days.
How can I track my order:
You can easily track your order here. Please note that sometimes the tracking number may not show the location immediately as it has just been shipped from our warehouse.
How COVID-19 affects us:
Although we strive to ensure timely delivery, we have no control over the suppliers in the destination countries. In some cases, last mile deliveries by local carriers may experience delays due to the ongoing situation. In such cases, it becomes the customer's responsibility to collect the package.
How to contact us:
Email: zenara.ac@gmail.com
First class support 24/7:
You can also contact us using our phone number on the product page on the right.
Satisfaction Guaranteed:
We pride ourselves on providing top notch products and service. If you have any questions or concerns, don't hesitate to reach out. Your satisfaction is our top priority.
