FAQs
Frequently Asked Questions (FAQ)
1. Shipping & Delivery
How long will it take for my order to arrive?
Delivery times depend on your location. For the US, Europe, and Canada, delivery typically takes [7-15] business days. International shipping can take [12-25] business days. Please refer to our full Shipping Policy for more details.
Delivery times depend on your location. For the US, Europe, and Canada, delivery typically takes [7-15] business days. International shipping can take [12-25] business days. Please refer to our full Shipping Policy for more details.
Where do you ship from?
We partner with global suppliers and manufacturers. Your items are shipped directly from our fulfillment centers located in US and Asia to bring you the best prices.
We partner with global suppliers and manufacturers. Your items are shipped directly from our fulfillment centers located in US and Asia to bring you the best prices.
Why did only part of my order arrive?
Because we work with different specialized manufacturing partners, your items may be shipped in separate packages. Do not worry—the rest of your order is on its way and will arrive shortly!
Because we work with different specialized manufacturing partners, your items may be shipped in separate packages. Do not worry—the rest of your order is on its way and will arrive shortly!
Will I get a tracking number?
Yes! As soon as your order is shipped, we will email you a tracking number and link. Please allow 3-5 business days for the tracking information to update online.
Yes! As soon as your order is shipped, we will email you a tracking number and link. Please allow 3-5 business days for the tracking information to update online.
2. Orders & Changes
Can I change or cancel my order?
You can change or cancel your order within 12 hours of placing it. Once our fulfillment center processes and ships the package, we can no longer make any changes or cancel it.
You can change or cancel your order within 12 hours of placing it. Once our fulfillment center processes and ships the package, we can no longer make any changes or cancel it.
I entered the wrong shipping address, what should I do?
Please email us immediately at connect@zephiora.com with the correct details. If your order has not shipped yet, we will update it. If it has already shipped, we unfortunately cannot change it or offer a refund.
Please email us immediately at connect@zephiora.com with the correct details. If your order has not shipped yet, we will update it. If it has already shipped, we unfortunately cannot change it or offer a refund.
3. Returns & Refunds
What is your return policy?
We offer a 30-day return policy. If 30 days have passed since your package was delivered, we cannot offer a refund or exchange. Items must be unused, unwashed, and in their original packaging.
We offer a 30-day return policy. If 30 days have passed since your package was delivered, we cannot offer a refund or exchange. Items must be unused, unwashed, and in their original packaging.
My item arrived damaged or defective. What do I do?
We are so sorry about that! Please send an email to connect@zephiora.com within 48 hours of delivery. Include your order number and clear photos of the damage, and we will send a free replacement or issue a full refund.
We are so sorry about that! Please send an email to connect@zephiora.com within 48 hours of delivery. Include your order number and clear photos of the damage, and we will send a free replacement or issue a full refund.
Do I have to pay for return shipping?
Yes, customers are responsible for paying their own return shipping costs. Shipping costs are completely non-refundable.
Yes, customers are responsible for paying their own return shipping costs. Shipping costs are completely non-refundable.
4. Payments & Security
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, Google Pay
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, Google Pay
Is my personal information secure?
Absolutely. Our store uses Secure Sockets Layer (SSL) encryption to protect your data. Your credit card information is never stored on our servers.
Absolutely. Our store uses Secure Sockets Layer (SSL) encryption to protect your data. Your credit card information is never stored on our servers.
5. Still Have Questions?
How can I contact you?
We are here to help! Please email us at connect@zephiora.com or use our Contact Us page. We typically respond to all inquiries within 24 hours on business days.
We are here to help! Please email us at connect@zephiora.com or use our Contact Us page. We typically respond to all inquiries within 24 hours on business days.