Shipping Policy

Thank you for shopping with Zephiora! We want to make sure your shopping experience is transparent and smooth. Because we partner with global suppliers and manufacturers to bring you unique products at competitive prices, our shipping timelines differ from standard domestic stores.
Please read our complete shipping policy below to understand how your order is processed and delivered.
1. Order Processing Times
  • Handling Time: All orders are processed within [1-3] business days (excluding weekends and holidays) after receiving your order confirmation email.
  • Confirmation: You will receive a second notification email once your order has officially shipped.
  • Peak Seasons: Processing may take slightly longer during high-volume holiday periods or promotional events.
2. Estimated Shipping Times
We ship to customers worldwide. Because your items may be dispatched from various international fulfillment hubs, delivery times vary by destination:
  • United States & Canada: Estimated [7-15] business days.
  • United Kingdom & Europe: Estimated [7-15] business days.
  • Australia & New Zealand: Estimated [10-20] business days.
  • Rest of the World: Estimated [12-25] business days.
Note: These timelines are conservative estimates. Customs clearings, weather delays, and postal disruptions are outside of our control and may occasionally extend shipping times.
3. Shipping Rates & Costs
  • Standard Shipping: We offer Free Standard Shipping on all orders over $[Amount, e.g., 50].
  • Flat Rate Shipping: For orders below our free shipping threshold, a flat shipping fee of $[4.95] will apply at checkout.
  • Taxes & Duties: International shipments may be subject to import taxes, duties, and customs fees upon arrival in your destination country. These fees are determined by your local customs office and are the sole responsibility of the customer.
4. Multiple Packages / Split Shipments
  • Separate Deliveries: If you order multiple different items, they may be fulfilled by different manufacturing partners.
  • Logistics: To get your items to you as fast as possible, parts of your order may arrive in separate packages at slightly different times.
  • No Extra Fee: You will not be charged any extra shipping fees for split packages.
5. Order Tracking
  • Tracking Numbers: Once your package is handed over to the courier, we will email you a tracking link.
  • Syncing Time: Please allow [3-5] business days for the tracking information to update live in the carrier’s system.
  • Carrier Partners: Depending on your location, final delivery is handled by reliable local couriers including USPS, UPS, FedEx, DHL, or Royal Mail.
6. Order Cancellations & Address Corrections
  • Address Errors: It is the buyer's responsibility to ensure the shipping address is entered correctly at checkout.
  • Correction Window: Please contact us at connect@zephiora.com within 12 hours of placing your order if you need to correct an address or cancel the order.
  • Shipped Status: Once an order has been sent to our fulfillment centers, we cannot change the address or cancel the package.
7. Damaged or Lost Packages
  • Reporting Damage: If your item arrives broken or damaged, please contact our support team within 48 hours of delivery with clear photos of the issue.
  • Stolen/Lost Packages: Zephiora is not responsible for packages marked as "Delivered" by the courier but misplaced by the customer. Please open a claim directly with the local postal provider.
8. Contact Information
For any questions regarding your package status, delivery delays, or shipping options, please reach out to us directly: