Refund & Return Policy

Thank you for shopping at Zephiora. We want you to be completely satisfied with your purchase. Because we work with global suppliers to offer unique products at competitive prices, our return process is highly streamlined.
Please read our policy carefully to understand your options for returns, refunds, and exchanges.
1. 30-Day Return Window
  • Timeframe: You have 30 days from the date your item was delivered to request a return.
  • Eligibility: To qualify for a return, your item must be unused, unwashed, and in the same condition that you received it.
  • Packaging: The item must be in its original packaging with all tags still attached.
  • Exclusions: Final sale items, gift cards, and personalized/custom goods cannot be returned.
2. The Return Process
  • Start a Return: Do not send your purchase back to the manufacturer address listed on the package. Please email us first at connect@zephiora.com with your order number and reason for return.
  • Approval: If your return is approved, we will send you the correct warehouse return mailing address and detailed instructions.
  • Shipping Costs: Customers are responsible for paying their own return shipping costs. Shipping costs are completely non-refundable.
  • Tracking: We highly recommend using a trackable shipping service. We cannot guarantee that we will receive your returned item.
3. Damaged, Defective, or Wrong Items
  • Inspection: Please inspect your order immediately upon arrival.
  • Reporting: If the item is defective, damaged, or if you receive the wrong product, contact us within 48 hours of delivery.
  • Evidence: Email connect@zephiora.com with your order number and clear photos or videos of the issue.
  • Resolution: Once verified, we will ship out a brand new replacement item or issue a full refund at absolutely no extra cost to you.
4. Refunds & Processing Times
  • Inspection: Once your return package is received and inspected by our warehouse, we will send you an email notifying you that we have received your item.
  • Approval: We will also notify you of the approval or rejection of your refund based on the item's condition.
  • Payout: If approved, your refund will be processed automatically back to your original method of payment.
  • Timeline: Please allow [5-10] business days for your bank or credit card company to officially post the refund to your account.
5. Exchanges
  • Policy: The fastest way to ensure you get what you want is to return the item you have.
  • Process: Once the return is accepted, make a separate purchase for the new item on our store.
  • Direct Exchanges: We only offer direct exchanges for items that arrive damaged, defective, or incorrect.
6. Order Cancellations
  • Window: If you change your mind, you must request a cancellation within 12 hours of placing your order.
  • Shipped Items: Once an order has been forwarded to our fulfillment partners and processed, it cannot be canceled. You will need to wait to receive the package and follow the standard return process.
7. Contact Us
For all return inquiries, please do not hesitate to contact our customer care team:
  • Email: connect@zephiora.com
  • Business Hours: [e.g., Monday – Friday, 9:00 AM – 5:00 PM EST]