Refund & Return Policy

Every item shipped from Zephiora undergoes a strict quality control inspection. However, if your product arrives broken, physically damaged during transit, or malfunctioning (e.g., a spinner mechanism that does not rotate freely), we provide a hassle-free replacement guarantee:

• Reporting Period: Claims must be submitted within 7 calendar days (or within 14 calendar days for residents of the European Union and United Kingdom) from the date tracking shows the package as "Delivered".
• Required Proof: Email connect@zephiora.com with your Order Number, a clear description of the issue, and a short 5–10 second video or high-resolution photos clearly showing the defect and packaging label.
• Instant Resolution: Once verified by our support team, we immediately dispatch a brand-new replacement unit with tracking at absolutely no additional cost to you. You do not need to ship the defective unit back.
• Full Cash Refund: A full refund back to your original payment method will be issued if a replacement cannot be fulfilled or if the replacement item arrives defective.

To ensure accurate sizing, an interactive sizing guide and millimeter circumference chart are provided directly on our product pages prior to checkout.

Our 50% Off Size-Exchange Reorder Program: We understand that finding your perfect ring fit can sometimes be difficult. If you accidentally ordered the wrong size:

• Contact our support team at connect@zephiora.com with your order number.
• We will immediately issue an exclusive 50% discount voucher to order a replacement in your correct size.
• You keep your original ring (no expensive return postage or trips to the post office) and receive your new size quickly!

Because our inventory is dispatched through automated international fulfillment hubs, all sales are considered final once an order enters processing (12 hours after placement). If you wish to request a discretionary return:

• RMA Authorization Required: You must contact support within 7 calendar days of delivery to request a Return Merchandise Authorization (RMA) number. Packages returned without an authorized RMA cannot be accepted or tracked.
• Condition: The item must be completely unworn, undamaged, unaltered, and enclosed in its original factory packaging with all protective films and tags intact.
• Return Shipping Costs: Customers are solely responsible for paying all return postage and customs fees. We strongly advise utilizing a tracked courier service with signature confirmation. Zephiora is not responsible for lost return shipments.
• Hassle-Free Direct Resolution: To save customers the significant expense and time of international tracked return shipping, our support team can often offer an immediate 50% partial refund while allowing you to keep the item.

In accordance with the EU Consumer Rights Directive (2011/83/EU) and the UK Consumer Contracts Regulations 2013, consumers residing in the European Union or United Kingdom have the statutory legal right to cancel or withdraw from a purchase without stating a reason:

• 14-Day Cooling-Off Window: You may notify us of your decision to withdraw within 14 calendar days from the day on which you (or an indicated third party) acquire physical possession of the goods.
• Exercising Withdrawal: To exercise your right of withdrawal, notify us via an unequivocal statement emailed to connect@zephiora.com citing your order number.
• Returning the Goods: You must return the goods to our authorized logistics intake facility without undue delay and no later than 14 days after notifying us. Return postage costs are borne by the consumer. Items must be brand new, unworn, and in their original packaging.
• Statutory Hygiene Exclusions: Under Article 16(e) of Directive 2011/83/EU, the right of withdrawal does not apply to goods that are unsealed after delivery and unsuitable for return due to health protection or hygiene reasons (including body jewelry and personal wearables that have been unsealed or worn against the skin).
• Expedited Direct Resolution: Because cross-border tracked postal fees to return goods internationally can be substantial, EU and UK consumers can also choose our 50% partial refund + keep the product or free replacement resolution for maximum convenience.

• Address Verification: Customers are responsible for providing an accurate and deliverable shipping address. Zephiora cannot offer refunds or free replacements for items misdelivered or returned to sender due to incomplete or incorrect addresses provided at checkout.
• Delivered but Missing Packages: If courier tracking (USPS, DHL, Royal Mail, FedEx, etc.) confirms the parcel was delivered to the designated address, Zephiora's fulfillment obligation is complete. Zephiora is not liable for porch theft or post-delivery loss. We recommend checking with household members, building reception, and neighbors, or filing a missing package inquiry with your local postal branch.
• Transit Delays & Lost Packages: Cross-border air freight logistics occasionally encounter customs review or flight schedule gaps. A parcel is officially deemed lost in transit only if courier tracking shows zero movement for 25 consecutive business days. If this threshold is met, we will dispatch an immediate free replacement or issue a full refund.

We pride ourselves on prompt order handling. Orders are automatically routed to our logistics queue shortly after checkout.

• 12-Hour Grace Period: You may request an address update or order cancellation within 12 hours of placing your order by emailing connect@zephiora.com.
• Post-12 Hour Processing: After 12 hours, the order is locked in warehouse queue and packed for dispatch. Once dispatched, orders cannot be intercepted, recalled, or cancelled in transit.

• Payment Method: Approved refunds are automatically credited back to your original payment method (Credit Card, Debit Card, PayPal, Shop Pay, or Apple Pay).
• Bank Processing Time: Please allow 5 to 10 business days for your financial institution or credit card provider to post the funds to your account statement after we issue the refund.
• Non-Refundable Charges: Express or expedited shipping fees (if selected at checkout) and payment gateway processing fees are strictly non-refundable.

To ensure rapid resolution within 24–48 business hours, please follow these steps when emailing our support desk: